Q1. Do you ship internationally?

A. Yes. This shop supports BASE’s “Easy International Sales” service for eligible items.

Q2. How are international orders shipped?

A. For orders placed through the international sales feature, we ship only to the designated domestic warehouse in Japan. International forwarding, overseas delivery, customs procedures, and part of customer support are handled by the designated intermediary and the relevant service.

Q3. Can I choose direct international shipping from your shop?

A. No. Orders placed through the international sales feature are processed through the designated service. We do not ship directly to overseas addresses under this scheme.

Q4. Why is the shop mainly written in English?

A. This shop is primarily intended for international customers, so product titles, descriptions, and notices are mainly provided in English.

Q5. What payment methods are available?

A. Payment methods are those provided by BASE. Available methods may vary depending on the buyer’s region and checkout conditions.

Q6. When will my order be shipped?

A. Orders are usually shipped within 3 business days after payment is confirmed. However, delays may occur due to made-to-order production, busy periods, weather, shipping conditions, or other circumstances.

Q7. Is there a shipping deadline for international sales orders?

A. Yes. Orders placed through the international sales feature must be shipped within 10 days from the order date. If shipment is not completed within the required period, the order may be cancelled.

Q8. How is shipping cost calculated?

A. Our shop ships to a domestic destination in Japan under the international sales feature. Additional international shipping fees, forwarding fees, payment processing fees, and similar charges may be charged separately by the service provider.

Q9. Can multiple separate orders be combined into one shipment?

A. No. Separate orders must not be combined into one shipment under the international sales feature.

Q10. Can multiple items in one order be packed together?

A. Yes. If multiple items are included in one order, they will be packed together in one parcel.

Q11. Do you offer gift wrapping?

A. No. Gift wrapping and decorative packaging are not available for orders placed through the international sales feature.

Q12. Can you include free samples, snacks, tea bags, or other extras?

A. No. Food, candy, tea bags, liquids, sprays, and similar items must not be enclosed.

Q13. Can paper items such as thank-you notes or shop cards be included?

A. They may be enclosed where possible, but inclusion is not guaranteed and depends on packing and forwarding conditions.

Q14. Do you charge Japanese Consumption Tax (JCT)?

A. No. We are not a qualified invoice issuer in Japan. Japanese Consumption Tax is not charged by our shop and cannot be refunded. Any “tax included” or similar display shown on BASE is based on the platform’s display specifications.

Q15. Are all items available for international sales?

A. No. Some items are excluded from the international sales feature. Examples include pre-order items, lottery items, digital content, subscription items, takeout items, items with options, customer-specific items, age-restricted items, unclear-content items, oversized or overweight items, and items that cannot be shipped within 10 days.

Q16. Can I cancel my order for personal reasons?

A. Returns or exchanges for the customer’s own reasons are generally not accepted.

Q17. What should I do if there is a problem with my item?

A. If there is a problem caused by our shop, such as an incorrect item, damage, or an initial defect, please contact us within 7 days after delivery.

Q18. How are returns, exchanges, and cancellations handled for international sales orders?

A. For orders placed through the international sales feature, returns, exchanges, cancellations, and related handling may differ from our usual policy and will be subject to the rules of the intermediary and the relevant service.

Q19. What if an overseas buyer contacts you directly about an international sales order?

A. In such cases, we will guide the buyer to the designated support channel.

Q20. Can I ask about item eligibility or shipping before ordering?

A. Yes. Please contact us by message or email if needed. However, eligibility and handling under the international sales feature are subject to the latest rules of BASE and the related service.