1. Dispatch

Orders ship within 3 business days after payment is captured (weekends/holidays excluded). For PayPal payments showing Pending/eCheck, we will ship after the funds clear.

2. Carrier / Method

International orders via Japan Post EMS (tracking & insurance included). For shipments to a Japanese forwarding service, choose the “Japan (Forwarder)” shipping method.

3. Postage / Combined shipping

Postage is calculated by destination and total weight. For multiple items, please contact us in advance for an accurate combined quote. (The platform may add shipping for each item automatically.)

4. Delivery / Liability

Transit times are estimates only. Loss or damage is covered within EMS insurance.

5. Taxes & Duties

We are a tax-exempt business under Japan’s Consumption Tax Act (no JCT charged or refunded). International orders are shipped DAP (Delivered At Place). Import VAT/GST, customs duties, and carrier clearance/handling fees are paid by the recipient. Due to the platform UI, a “tax included” label may appear; however, JCT is not charged or refunded by our shop. We cannot underdeclare or mark items as gifts; invoices reflect the actual value and contents.

6. Forwarders (Japan addresses)

Please set up your own forwarding service and enter the forwarder’s Japanese address + your Customer ID at checkout. Responsibility transfers upon delivery to the Japanese address. We accept shipments to Japanese forwarding/proxy services. Select “Japan (Forwarder)” at checkout and include the forwarder name and your customer ID on Address Line 2. Responsibility transfers upon delivery to the Japanese address; any onward shipping arrangements and overseas import taxes/fees are the recipient’s responsibility.

7. Country-specific notes

・EU: Import VAT and a carrier clearance fee are typically collected on delivery (DAP). Customs duty may apply over €150.

・UK: Orders accepted only when intrinsic goods value per consignment exceeds £135 (goods value only; shipping/insurance excluded). Direct checkout to the UK is unavailable—please email us if your goods value exceeds £135.

・Switzerland: Import VAT/fees on delivery (DAP).

・US: Direct EMS shipping is currently unavailable. Using a Japan-based proxy/forwarder (ship-to a Japan address) is acceptable. Responsibility transfers upon delivery to the Japan address.

・AU/NZ: Temporarily unavailable for direct orders due to local GST requirements.

・Taiwan: Imports over NT$2,000 are subject to 5% VAT (and possible duty) on delivery.

・Hong Kong: No VAT or customs duty for general goods (except dutiable items).

8. Contact

For combined shipping, UK orders over £135, or anything unclear, please email us: [email protected]

Returns & Exchanges

・14-day returns accepted (customer pays return shipping unless defective).

You have the right to cancel your order and request a return within 14 days after receiving your items, without giving any reason.

To be eligible for a return:

Items must be unused, in their original condition and packaging.

Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.

Please contact us before sending any returns. We will provide you with instructions and the return address.

Refunds will be issued to your original payment method once the returned item has been received and inspected.

The following items are not eligible for return or exchange:

・Custom-made or personalized items

・Items returned without prior contact or outside the 14-day period

Return address (Please contact us before sending any item back):

Narrow Gauge Shop

Owner: Satoru Mimura

1-15-27 Negishi, Machida City, Tokyo 194-0038, Japan

(Please note: We do not operate a physical storefront.)

Phone: +81-42-813-7077 (for reference only; please contact us by email for accurate and prompt assistance)

Fax: +81-42-814-5229 (Fax only)

Mobile: +81-80-7701-5571 (for reference only; please contact us by email for accurate and prompt assistance)

Email: [email protected]

Warranty

・Handmade items – initial defects covered, no long-term warranty.

Unless otherwise stated, our products come with no warranty.

Please check the product description carefully before purchase.

Our products are hand-crafted models made primarily from materials such as wood and resin.

Due to the nature of handmade items, slight variations and delicate parts are to be expected.

These products are intended for careful handling and display purposes.

We do not provide long-term warranties for damage caused by mishandling, accidental drops, or normal wear and tear.

However, if your item arrives damaged during shipping or contains a significant defect, please contact us within 7 days of receipt for assistance.

Thank you for your understanding and for treating our handmade models with care.

This does not affect your statutory rights where applicable.